We sincerely apologize if you are experiencing issues in placing an order. We will be listing troubleshooting tips and suggestions that you may try:

1.If you are using the PatPat mobile App, check if you have the most updated version. You may also try to uninstall and reinstall the app. If using a web page, try to log in and log out and check your internet connection.

2.Please make sure that the details are correct upon checking out. Type in your shipping address in English alphabet/letters. It must not inlude special symbols (#,*, etc). If the postal code or phone number is not accepted, kindly type it without any space.

3.We also suggest in using a different payment method that is available to your country. We highly recommend using Paypal. It is a free service that allows you to send money as easily as sending an email. Kindly visit Paypal via https://www.paypal.com/us/home to get you started.

These usually fix the issue but kindly contact us again if it persists.

Thank you and have a great day.

NOTE: If you don't receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email's  Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

Related Links:
1. What Countries Do You Ship To?
2. How To Place An Order?
3. Which Credit Card/ Payment Method Does PatPat Accept?
4. I've Sent Multiple Emails but Did Not Receive a Response.